Legal · Privacy

Privacy Policy

How Planli AI collects, uses, and protects your information across our AI-powered social media planning platform.

Last updated: 24 August 2026

Planli AI ("Planli AI", "we", "us", or "our") respects your privacy and is committed to protecting the information you provide when using our website, applications, and services.

Planli AI is an AI-powered social media planning and content management platform that helps users create, plan, schedule, publish, and analyze social media content across supported platforms.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using Planli AI, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Planli AI, we may collect the following categories of information.

1.1 Account Information

When you create an account, we may collect:

  • Name

  • Email address

  • Password or authentication credentials

  • Profile information

  • Login and authentication information

If you sign in using Google or another supported authentication provider, we may receive information made available by that provider based on your authorization.

1.2 Business and Profile Information

To provide personalized social media planning, you may provide information such as:

  • Business name

  • Business description

  • Industry

  • Business goals

  • Target audience

  • Location

  • Brand voice

  • Brand preferences

  • Content preferences

  • Website or business links

  • Brand assets

This information is used to personalize content recommendations and AI-generated content.

1.3 Social Media Account Information

If you connect a social media account to Planli AI, we may receive information and authorization tokens necessary to provide the requested integration.

Supported integrations may include:

  • Facebook Pages

  • Instagram Professional accounts

  • Threads

  • LinkedIn

  • YouTube

  • X/Twitter

  • Pinterest

The information available to Planli AI depends on the platform, the permissions granted by you, and the platform's APIs and policies.

We do not ask for or intentionally store your social media passwords.

You can disconnect supported social accounts from Planli AI where the functionality is available.

1.4 Content You Provide

You may provide content such as:

  • Text

  • Captions

  • Images

  • Videos

  • Documents

  • Brand assets

  • Prompts

  • Content ideas

  • Social media posts

  • Personas or avatars

  • Other information used to generate or schedule content

We process this information to provide the features requested by you.

1.5 AI-Generated Content

Planli AI may generate:

  • Captions

  • Text

  • Images

  • Video scripts

  • Storyboards

  • Video content

  • Content recommendations

  • Social media plans

  • Other AI-assisted content

AI-generated content may be processed through third-party technology and AI service providers required to provide these features.

AI output may not always be accurate, complete, original, or suitable for your intended purpose. You are responsible for reviewing content before publishing it.

1.6 Usage and Technical Information

We may collect technical and usage information such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Application activity

  • Pages or features accessed

  • Login activity

  • Error logs

  • Performance information

  • Approximate usage information

This information may be used to maintain security, troubleshoot problems, improve performance, and operate the service.

1.7 Payment Information

Planli AI may offer paid credits or other paid services.

Payments may be processed by third-party payment providers such as Razorpay and Stripe.

We generally do not directly store complete payment card information. Payment information may be handled by the applicable payment provider according to its own privacy policy and security practices.

2. How We Use Your Information

We may use information we collect to:

  • Create and maintain your account

  • Authenticate users

  • Connect social media accounts

  • Create and generate content

  • Generate social media plans

  • Schedule and publish posts

  • Provide analytics and reporting

  • Manage credits and payments

  • Provide customer support

  • Send service-related notifications

  • Detect fraud, abuse, or security issues

  • Maintain and improve our services

  • Diagnose technical problems

  • Comply with applicable laws and legal obligations

We do not use your information for purposes materially inconsistent with this Privacy Policy without providing appropriate notice where required.

3. AI Processing

Planli AI uses artificial intelligence to provide content creation, planning, recommendations, and other features.

Information you provide to Planli AI may be processed by third-party AI and technology providers that help us operate these features.

We do not represent that AI-generated content is always accurate, complete, unique, or suitable for a particular purpose.

You should review AI-generated content before publishing it or relying on it for business decisions.

4. Social Media Integrations

Planli AI allows users to connect supported third-party social media accounts.

When you authorize an integration, Planli AI may receive access to information and functionality permitted by the applicable platform.

Depending on the platform and permissions, Planli AI may use the integration to:

  • Retrieve account information

  • Retrieve pages or profiles

  • Create posts

  • Publish images or videos

  • Schedule content

  • Retrieve comments or engagement information

  • Retrieve analytics where supported

  • Perform other actions explicitly supported by the integration

The availability of these features depends on the third-party platform and its API.

Third-party platforms may change, restrict, suspend, or discontinue their APIs or permissions at any time.

Your use of those platforms remains subject to their respective terms and privacy policies.

5. Information Sharing

We may share information with trusted third parties where necessary to operate Planli AI.

These may include:

Service Providers

Technology providers that help us provide:

  • Cloud hosting

  • Storage

  • AI processing

  • Authentication

  • Email services

  • Analytics

  • Monitoring

  • Customer support

Payment Providers

Payment processors such as Razorpay and Stripe may process payment and transaction information

Social Media Platforms

Information may be exchanged with social platforms when you explicitly connect your account and authorize the applicable functionality.

Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable law

  • Respond to legal requests

  • Protect our rights

  • Prevent fraud

  • Investigate security incidents

  • Protect users or the public

We do not sell your personal information as a standalone product.

6. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain security, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

The actual retention period may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete or anonymize it subject to applicable legal and operational requirements.

7. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission or storage is completely secure.

We therefore cannot guarantee absolute security of your information.

You are responsible for maintaining the security of your account credentials and for notifying us if you believe your account has been compromised.

8. Disconnecting Social Accounts

You may disconnect supported social media accounts from Planli AI using the available account connection functionality.

Disconnecting an account may prevent Planli AI from accessing that account for future operations.

Disconnecting Planli AI does not automatically delete information held directly by the relevant social media platform.

You may need to separately manage your information through the settings or privacy controls provided by that platform.

9. Your Privacy Rights

Depending on applicable law, you may have rights to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • Request information about how your data is processed

  • Disconnect third-party integrations

  • Raise a privacy-related complaint

To make a privacy request, contact us at:

We may need to verify your identity before processing certain requests.

10. Cookies and Similar Technologies

Planli AI may use cookies, local storage, session technologies, and similar mechanisms to:

  • Keep users signed in

  • Maintain session information

  • Remember preferences

  • Improve application performance

  • Maintain security

  • Understand usage of our services

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the service.

11. Children's Privacy

Planli AI is not intended for children who are below the minimum age required to independently use online services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us at [email protected].

12. Third-Party Services

Planli AI integrates with third-party services and platforms.

These may include social media platforms, payment providers, cloud infrastructure providers, authentication providers, and AI technology providers.

Third-party services operate under their own terms and privacy policies.

We encourage you to review the privacy policies of any third-party service you connect to Planli AI.

13. International Data Transfers

Depending on the service providers we use, your information may be processed or stored in countries other than the country where you reside.

Where required by applicable law, we will take reasonable steps to ensure appropriate protections are applied to personal information transferred internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we may update the "Last Updated" date shown at the top of this page.

For material changes, we may provide additional notice where required by applicable law.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Planli AI Email: [email protected]

© 2026  Planli AI. All rights reserved.